Postage and delivery
We post products worldwide. We use delivery service providers to help us get our products to you.
You agree to pay to us postage fees as calculated at checkout. From time to time, we may offer free delivery on orders over a certain amount. Please check our Shipping page for current pricing and offers. If your delivery is non-standard, we will contact you to discuss postage rates.
If there’s an error in the calculation of your postage costs, we’ll contact you before processing your order to discuss options (such as paying any additional costs or modifying your order).
Our delivery service providers may change their fees from time to time, and so you acknowledge and agree that we can vary the postage fees applicable to orders at any time on notice, and that such notice is given by posting the updated postage fees on the Website.
We use Australia Post for our orders, they will be sent with tracking and a signature will be required.
- Australia: Standard flat rate $7.50 (up to 10 business days delivery) Tracking and signature included
- Australia: Express flat rate $9 (up to 7 business days delivery) Tracking and signature included
- Rest of the World: Flat rate $16 (up to 2 months delivery) Tracking included. You are responsible for any duties incurred in your country.
Dispatch Time Frames
We process all orders within 48 hours of receipt of payment. Once an order is processed, we’ll do our best to dispatch orders on the same business day or the next business day.
The handling period may vary, for example, if we have a high volume of orders.
You acknowledge that we’re not be liable for any delay in dispatch of your order.
Delivery Time Frames
Delivery times will vary between orders – we’ll do our best to let you know when to expect your delivery, however this is largely dependent on the delivery service provider. As a guide, your orders should arrive within 5-7 business days Within Australia, longer for overseas orders.
It’s your responsibility to make sure that your postal address details are correct- we won’t be responsible for any incorrect or failed delivery if you don’t supply current, accurate postal address details. If your order is undelivered due to your error and returned to us, we reserve the right to require you to pay further postage fees or terminate this agreement and issue a refund for your order, less postage fees that we may incur in accordance with this agreement.
Orders Lost in Transit
When we dispatch your order, we will give you a tracking code for you to track the progress of your order.
If you’re concerned that your order has been lost or misdelivered, we ask that you contact us as soon as possible, so that we can investigate. You understand that while we’ll investigate your missing order, we make no representations as to responsibility or liability for any lost or misdelivered order. In the event of items lost or damaged in transit, you acknowledge that our liability is limited to the amount of any compensation we can recover from the delivery service provider, less our reasonable costs of investigating and applying for any compensation, unless otherwise required by law.
If your goods are damaged or defective in any way on delivery, please contact us at firstname.lastname@example.org as soon as possible to arrange a suitable remedy, such as return, exchange or refund.
Please note that you are required to inform us of any fault with the goods in the period from delivery until the fault or problem would reasonably be expected to appear. Based on the nature of our products, we estimate this period to be approximately 14 days.